Company Communication Guide
Give employees clear answers about what they can say.
Get a written guide covering the company message, usable facts, customer examples, optional feedback and specific approval requirements.
The company problem
Staff should not have to guess whether a fact or example can be shared.
A technical expert may hesitate to post because they are unsure of the company's expectations. Another employee may unknowingly use confidential customer detail. The guide makes the company direction and boundaries explicit, with examples people can follow.
Who it is for. For a company whose employees want to contribute but need clarity about facts, customer material and employer expectations.
What the company receives
Company Communication Guide: the deliverables
- Company message summary
- Record the actual offer, intended buyers and agreed service descriptions.
- Permitted facts and evidence
- List the claims, examples and proof that staff can use, with their sources.
- Customer and confidential-use rules
- Explain which details can be shared and which require permission.
- Everyday contribution examples
- Show how a person can explain a subject within the company guidance.
- Three distinct review routes
- Separate normal action within rights, optional feedback and required clearance for defined uses.
- Named guidance owners
- Identify who answers questions and keeps the guide current.
How the work is delivered
Crediria reviews the current material, asks about common employee questions and prepares the guide for company review. A team introduction can be included.
What the company supplies. Service descriptions, existing policies, customer-use permissions and the people responsible for company facts.
What changes for the company
Employees can find the facts and rules they need before writing, rather than waiting for a decision on every post.
Use the guidance in an employee content pilot →
Agree the scope before starting
This is practical communication guidance, not legal compliance certification. Personal accounts remain personal.